Last Mile Operations Head - Fulfilment
Ninjacart - Pioneer. Challenge Yourself. Create Better Lives.
Ninjacart is a pioneer in agritech. We believe in fostering a culture of innovation. We develop professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions. Our employees take complete ownership and truly belong.
Ninjacart is India's leading agri-platform, which leverages technology and data to organize the agri-commerce ecosystem. Over the last 8 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers’ plates. We empower farmers and other players in the ecosystem in ways never done before.
Ninjacart aims to be the digital network for global agri-commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions.
Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to Linkedin.
We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to senior leaders. There are ample opportunities and challenges to be solved at scale and in real-time.
Read More:
● How Ninjacart has evolved in the last 8 years:
https://www.youtube.com/watch?v=J9Kts-O7tv4
● Ninjacart Blog :https://www.ninjacart.in/blog/
● Nandan Nilekani on Ninjacart :
https://www.linkedin.com/posts/ninja-cart_tech-pioneersatwork-ninjacart-activity-70 27281166617505792-pciW
● Building a great workplace - Ninjacart’s top priority:
https://www.ninjacart.in/blog/building-a-great-workplace-ninjacarts-top-priority/ ● Ninjacart Culture CODE:
https://www.linkedin.com/posts/ninja-cart_ninja-code-our-values-activity-707682140254838 7840-KuL1
About the Team
The S&D vertical at Ninjacart is focused on the farm to retailer business of procuring from farmers and delivering to retailers - ensuring that farmers get paid the right price for their efforts and that retailers are able to get market quality produce delivered at their doorsteps. While this value proposition is solid and proven, it needs tweaking depending on the size of the town or the geography we operate it. As a part of the team, you will be in charge of sales and margins of the categories assigned to you. For this, you will need to understand our customers’ needs and will need to ensure that you are able to provide them the same at the right pricing and with the right value propositions. If the problem statements like understanding the market, creating the right assortment mix to target maximum customers, changing the same as per seasonality, engaging customers with virtual marketing, optimizing the source for the same leading to better margins, and overall adding to our customers’ profit excites you, then this is the opportunity for you.
Roles & Responsibilities:
Own the end to end operations of Distribution Center operations and Last Mile Logistics which include infrastructure, people, and processes
Driver key operational and customer service metrics consistently
Manage cost, quality, and efficiency to achieve operations SLAs
Ensure the system and ops level guidelines strictly adhere to the respective facilities
Take decisions on matters relating to the day to day operations within the Hyderabad Business unit including the strategic planning of resources
Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
Set targets and proactively manage & review the performance of DC Teams. Manage relationships with key vendors pertaining to operations
Required Skill-sets / Education:
MBA/PGDM from a Tier I Tier II college
People Management: Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource
Data-Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques
Process Adherence: Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long-term
Personality: High Energy, go-getter, and proactive personality. Should be a self- starter and should be able to work independently, take end-to-end responsibility and accountability for results