Regional First Mile Operations Head
Ninjacart is India’s largest B2B fresh produce supply chain company. A pioneer in the tech-driven supply chain space for fresh vegetables and fruits in India, Ninjacart has raised over $150mn from Tiger Global, Accel US, Accel India, Syngenta and others. Over the last 4 years, our made-for-India technology and India centric solutions have disrupted the way fruits and vegetables move from farms to consumer's plates. Today, we source fruits and vegetables from farmers across 20+ Indian states and deliver to 17,000+ local kiranas and restaurants across 7 major cities, every day, in less than 12 hours.
Our vision is to build India’s most efficient and largest supply chain company, improving the lives of producers, businesses & consumers in a meaningful manner.
Our focus is to make the Ninjacart innovation more accessible and leverage our strengths to innovate for new product categories and customer segments while solving complex supply chain problems.
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About the Role
The operations team owns the execution of daily operations and ensures we deliver the F&V to the customers in a timely fashion. As a Regional Head - First Mile Operations, you will manage resources like infrastructure, labors and also plan the daily operations in terms of receiving/ order building/ dispatching that helps run a seamless supply chain system at Ninjacart.
Roles & Responsibilities:
Own the end to end operations of Collection Center/ Fulfillment Center operations and First Mile Logistics which include infrastructure, people, and processes
Driver key operational and customer service metrics consistently
Manage cost, quality, and efficiency to achieve operations SLAs
Ensure the system and ops level guidelines strictly adhere to the respective facilities
Take decisions on matters relating to the day to day operations within the assigned Business unit including the strategic planning of resources
Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
Set targets and proactively manage & review the performance of DC Teams. Manage relationships with key vendors pertaining to operations
Required Skill-sets / Education:
MBA/PGDM from a Tier I Tier II college
People Management: Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource
Data-Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques
Process Adherence: Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long-term
Personality: High Energy, go-getter, and proactive personality. Should be a self- starter and should be able to work independently, take end-to-end responsibility and accountability for results